Terms of Service
The Terms of Service (‘Terms’) apply to your use of the covid.pay.go.ug website as a digital platform to electronically send money or donate items to the National Task Force on COVID-19 under the Office of the Prime Minister, Government of Uganda. The electronic transfer of money will be performed based on instructions issued through the covid.pay.go.ug website. By accessing and using the covid.pay.go.ug website, you accept and agree to be bound by these Terms.
Accuracy of Information
You agree to provide accurate information when you use this website.
Consent to receive electronic communications
By using this website, you consent to receive all communications from the Office of the Prime Minister electronically and you confirm that you can access, receive and retain such communications. ‘Communications’ means all communications and notices that the Office of the Prime Minister will provide to you in connection with your use of this website.
Mode of Payment and Fees
This website supports two modes of payment. These are mobile money and credit card payment. The only fees arise from as per the prevailing rates that will be charged depending on the payment method you choose (mobile money or credit card payments). The Office of the Prime Minister does not place a direct charge for using this service.
The remittance limits remain the same as those placed on Mobile Network Operations and Licensed Banks.
Transactions raised through this website will be settled within a minute from time of transaction commitment. You are required to have funds in your account in order to use this website.
You have an opportunity to review your transaction details during the process of payment authorization. Once you have confirmed all transaction processes and committed the transaction, you will not be able to reverse this.
We have a customer service ready that is well equipped to respond to any request you may have. Send an e-mail to firstname.lastname@example.org in case you have any request.
We shall address any dispute that may result from your use of this service. Follow these steps to file a dispute:
You agree to defend, indemnify and hold harmless the Office of the Prime Minister, our payment service partner, and our and its respective officers, directors, agents, employees, and suppliers from any third party claims, actions, proceedings, and suits and related liabilities, damages, settlements, penalties, fines, costs or expenses (including reasonable attorneys’ fees and other litigation expenses) arising from: (a) your violation of these Terms or any other applicable terms or policies of the Office of the Prime Minister or our payment service partner; (b) your use of this website; or (c) your negligence or willful misconduct; and/or (d) your actual or alleged violation of any third party rights, or any applicable laws, regulations or rules.
Limitation of Liability
In no event shall the Office of the Prime Minister, our payment services partner, or our or its respective officers, directors, agents, employees, or suppliers be liable to you or any third party under any circumstances for any indirect, consequential, special, punitive, or exemplary damages or losses, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses incurred in connection with: (i) these terms or (ii) your use of, inability to use this website. This limitation of liability section shall apply to fullest extent permitted by law in Uganda.
The covid.pay.go.ug website is provided “as is” and “as available”, without any representation of warranty, whether express, implied, or statutory. This disclaimer of warranty section shall apply to the fullest extent permitted by law in Uganda.
You agree that the laws of Uganda govern these Terms.
These Terms may be update as per any changes on this website and will be published here.